This Refund & Cancellation Policy outlines the transactional guidelines for capacity retainers, setup fees, and domain warmth operations at Investor Studio LLC. Because our systems require direct domain registrations, API integrations, and manual lead verification research immediately upon signup, we enforce strict refund terms to offset upfront development costs.
1. Onboarding & Setup Deposit Non-Refundability
When a client initiates a plan on the Site (Starter, Growth, or Enterprise), our engineers immediately register secondary outbound domains and initialize DNS configurations. Therefore:
- Onboarding fees are 100% non-refundable once domain purchases or warming cycles have commenced (typically within 4 hours of payment authorization).
- If a client requests cancellation before domain registrations occur, a full refund minus a 5% administrative transaction fee will be issued.
2. Retainer Cancellations and Notice Windows
All outbound retaners operate on a month-to-month billing frequency.
- Clients may terminate service at any point. To prevent recurring card billing, a written cancellation request must be submitted at least 30 days prior to the next monthly cycle date.
- If notice is provided less than 30 days before the anniversary date, the subsequent monthly fee will be billed, and campaigns will terminate at the end of that final cycle.
3. Non-Refundable Items & Data Ownership
The following items are completely non-refundable under any circumstances:
- Completed B2B lead list databases compiled and verified for the client.
- Secondary domain registrar and hosting renewals paid to third parties.
- Delivered SDR appointment booking hours already executed.
Upon contract exit, the client retains full ownership of all custom researched databases and secondary domain assets created during active cycles, provided all outstanding invoices are paid in full.
4. Dispute Resolution Process
If you believe there has been a billing error or system configuration failure, you must file a formal ticket with our compliance department within 15 days of the billing event. Write to support@investorstudio.space or call +1 (864) 529-9765. We investigate all claims and issue credits to the client's Stripe account if billing discrepancies are verified.